Frequently Asked Questions
Below you’ll find answers to the most common questions about shopping on Pin-Up Stars.
If you can’t find the information you’re looking for, our customer service team is always available to help.
Orders
How do I place an order?
Shopping on pinup-stars.com is simple. Select the product you want, choose the size and quantity, and add it to your cart. Once you’ve finished selecting items, proceed to checkout by following the steps to enter your shipping and payment information.
You will receive a confirmation email as soon as your order is complete.
Can I modify or cancel an order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to modify or cancel an order you’ve just placed, please contact our customer service as soon as possible. We will do our best to assist you before the order is shipped.
I haven’t received the order
confirmation email. We recommend checking your spam or junk mail folder as well. If you can’t find the confirmation email, contact customer service with the name and email address used for the order.
Payments
What payment methods are accepted?
In our online store, you can pay via: - credit and debit cards - PayPal - Scalapay (payment in 3 installments) - cash on delivery - other payment methods available at checkout
All payments are processed through secure systems that ensure the protection of your data.
Is payment secure?
Yes. All transactions are protected by security and encryption systems that ensure maximum protection of personal data and payment information.
Shipping
Which countries do you ship to?
Pin-Up Starsships to numerous countries. During checkout, you can check if shipping is available for your country and view the costs and delivery times.
How long does shipping take? Delivery
times may vary depending on the destination country and the carrier used. Generally, orders are shipped within a few business days of purchase confirmation.
Exact delivery times are indicated during checkout and in the shipping confirmation.
How can I track my shipment?
When your order is shipped, you’ll receive an email with the tracking number. You can use it to monitor the delivery status directly on the carrier’s website.
Returns and Refunds
Can I return an item?
If for any reason you are not satisfied with your purchase, you can request a return within the timeframe specified in our return policy.
Items must be returned unused, in perfect condition, and with the original tags and packaging.
How do I request a return?
To initiate a return, contact customer service and provide your order number and the product you wish to return. You will receive all the necessary instructions to complete the process.
When will I receive my refund?
Once we have received and inspected the returned product, the refund will be processed using the same payment method used for the purchase.
Processing times may vary depending on the payment method and bank processing times.
Account
Do I need to create an account to make a purchase?
It is not required, but creating an account allows you to: - easily track your orders - save your addresses - speed up future purchases
I forgot my password
You can reset your password using the “Forgot Password” feature on the login page. You will receive an email with instructions on how to create a new one.
Products
How can I choose the right size?
On the product pages, you’ll find all the information in our Size Guide section. If you have any doubts about the fit or choosing the right size, our customer service team will be happy to help you.
Do the product colors match the images?
We strive to represent the colors of our garments as accurately as possible. However, the display may vary slightly depending on the device or screen settings you’re using.
Care and Maintenance of Garments
Pin-Up Starsgarments are made with high-quality fabrics and meticulous craftsmanship. To best preserve their fit, elasticity, embellishments, and color vibrancy over time, it is important to follow a few simple care instructions.
How should I wash my swimsuit?
After each use, we recommend rinsing the garment to remove any salt, sand, chlorine, or sunscreen residue. Wash only by hand, preferably in cold or lukewarm water, using a mild detergent.
It is important to avoid: - machine washing - harsh chemicals - strong soaps - non-mild detergents - bleach
Do not rub the fabric or leave the garment soaking.
Can I use a dryer, iron, or other heat sources?
No. To preserve the quality of the fabrics and craftsmanship, the garment must not be tumble-dried, ironed, or exposed to direct heat sources.
We recommend air-drying the garment in the shade, avoiding: - direct sunlight - radiators or other heat sources - aggressive
drying
Are there any tips for better preserving the garment?
Yes. To keep your swimsuit in perfect condition for longer: - avoid contact with chlorine, sunscreen, and cosmetic products until they are fully absorbed - do not fold or store the garment while it is still damp - do not leave the garment wet for long periods in closed bags or pouches - avoid contact with rocks, pool edges, or particularly rough surfaces, which can damage the fabric and embellishments
By following these guidelines, your Pin-Up Stars garment will retain its quality, comfort, and fit for longer.