International delivery
INTERNATIONAL RETURNS
You can return any item within 15 days of receipt for a refund of that item.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
You have to put into the package the invoice or the reference of your order (print and insert it in the box).
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
International returns must be delivered at your expense item within 15 days of receipt through parcel post to the address below:
Pin-Up Stars S.R.L.
Resi e-commerce
Via Seragnoli 7,
40138 Bologna
Italy
SHIPPING COSTS
At the moment, prepaid return labels are not available. Return shipping is not refunded in returns or store credit transactions. Customs charges incurred for returns will be billed to the customer. Domestic and International return shipping is also not refunded, and paid for by the customer, not pinup-stars.com.
EXTRA CEE SHIPMENTS AND RETURNS
Duties and taxes assessed by customs are the responsibility of the customer. Order may ship in multiple packages.
Any additional duties and taxes assessed by customs are the responsibility of the customer.
Orders are generally received within 5-10 business days from the ship date. Delivery will be made by your local postal service.
Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 Day.
Orders shipping to the following countries will ship via Italian Postal Service International Priority Mail: Russia,Montenegro, Switzerland, Usa, Emirates
INTERNATIONAL RETURNS
Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
Your refund will be credited back in Euro at the current exchange rate.
INTERNATIONAL EXCHANGES
We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
You have to complete the return note (print and insert it in the box).
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Thanks for whatching
Pin-Up Stars Team
PAYMENTS
Transactions in total security
SHIPPING
In 2/5 working days, free shipping over 100 €
