Shipments are made within 2 working days after ordering (excluding weekends) via our courier UPS.
Shipments to Europe are free of charge for orders over 100 €, otherwise shipping costs are 7 €. If you are not present at the address you indicated, the courier will leave a note for pickup.
EXTRA EUROPE INTERNATIONAL DELIVERY
Shipments are made within 3 business days of receipt of order (excluding weekends) via our UPS courier which is generally received by the customer within 5 business days from the date of shipment. Shipping charges vary by country and customs charges are always at customer's expense, not at pinup-stars.com's expense.
Orders cannot be shipped via an expedited shipping method, such as next day or 2-day.
RETURNS FROM EUROPE and EXTRA EUROPE
You may return from Europe and outside Europe within 15 business days of receiving your order for a refund. We ask that you include a sheet inside the package with your order reference and the reason for return.
Items must be returned in their original condition which includes panty liners, labels, tags and any packaging.
The goods are your responsibility until they reach our warehouse. Be sure to pack your return to avoid damage to items or boxes. We are not responsible for any items that are returned to us in error.
Returns from Europe or Extra Europe must be shipped at your expense by traceable shipping method to the following address below:
Pin-Up Stars S.R.L.
Attn: Ufficio Resi E-commerce
Via Seragnoli 7,
40138 Bologna (BO)
The refund will be credited back in Euros at the current exchange rate.
As specified above, return shipping is not reimbursed for returns or in store credit transactions. Customs fees incurred for returns will be charged to the customer. Domestic and international return shipping is also not refunded and must be paid by the customer, not pinup-stars.com.
DELIVERY IN ITALY
Shipments are made within 2 working days from the order (excluding weekends) through our courier BRT.
Shipments in Italy are free for orders over € 100, otherwise shipping costs are € 7 for both Credit Card/Paypal and Cash on Delivery orders.
RETURNS IN ITALY
You can make a return in Italy within 15 working days of receiving your order to get a refund or replacement.
You will find two documents inside the package, one will be the pre-printed TNT pickup slip that should be affixed to the outside of the package and the other will be the return form to be filled out and left inside the package.
The first return/replacement in Italy is free with our courier TNT.
Prepare the package, complete the return form and place it inside the box; stick the pre-printed, prepaid TNT label on the outside of the same box (or in a box with the same features and size).
You can reserve your return by calling TNT customer service 800.123.868 or by filling out the following form online, indicating that shipping costs are the responsibility of the recipient (contracted shipper):
If you have received a defective, incorrect item or for any other inquiries please contact our Customer Service Department.